time-design Policies

Policies & Payment Options:

We accept all major credit and debit cards via Paypal.
We accept bank transfers.
Please note that we do not take ANY form of card payment over the phone.
Please note that when paying by credit card you are covered by your insurance. If you have any concerns please contact your credit card company for more details.
We can also accept cheques, however the cheque has to clear before we will dispatch the watch to you. Please call us to discuss this option in more detail.
Due to our company policy we do not accept cash.
Order Process - offline
Please call us, 07827-446434 or email our sales team on sales@time-design.co.uk, who will explain the options for all offline orders.

Delivery:

We send all watches out by Royal Mail Special Delivery, for delivery monday to saturday. The standard cost of delivery is free for UK delivery addresses which includes all packaging and insurance. The delivery will arrive the following day by 1pm (we cannot take responsibility for delivery problems with the Royal Mail) the parcel has to be signed for by the purchaser. For repairs postage is not included and we will add the cost of return RMSD to the final invoice. If you choose to opt for cheaper postage we will have no responsibility for lost return parcels. We can also offer Royal Mail Special Delivery guaranteed before 9am. The cost of this is dependant upon your order but is usually around £20. Please call us for more details. We reserve the right not to reveal the tracking number of deliveries.

Guarantee:

We offer a seven-day money back guarantee on every new and pre-owned watch that we send out mail order unless otherwise stated. All pre-owned watches come with a 3 month guarantee from time-design.co.uk unless stated otherwise. Zeno watches come with a 24-month warranty.
time-design’s warranty does not apply to damage caused by inappropriate use or the miss treatment of your watch. We will also not be able to honour the warranty if a third party has opened up the watch. Please call if you have any problem with your watch within the warranty period.
The warranty does not extend to the watch bracelets, watch cases, watch glasses, buttons and crowns nor does it cover any damage done to the case and the movement by water or moisture entering the watch because of a handling error.
Please note that the purchaser is liable for all delivery/shipping costs incurred. Delivery is non-refundable. We do not cover accidental damage or loss. We reserve the right to charge a 10% re stocking fee on refunds beyond the seven day period. Warranties issued by time-design.co.uk are not transferable under any circumstances.

Pricing Information and Web Content:

All of the information in regard to watches on our site, such as retail prices, model numbers etc is correct to the best of our knowledge. Should you notice that anything is inaccurate please contact us to let us know so we can put it right. These details are updated regularly but are subject to change without notification. Please note that when using the currency converter all prices are at time of use and subject to change.

Complaints:

In the unlikely event of a complaint, please call our sales team on

07827-446434

and we will endeavour to deal with any grievances you have to your satisfaction as quickly as possible.

The Zeno Watch Basel Service Centre:

Please note that the time-design co. accepts no responsibility for work and repairs carried out by the Zeno watch Basel service centre on watches NOT bought from us. All new watches purchased from us carry a full 2-year guarantee unless specified when purchased.

Returns Procedure:

time-design is an online seller only and does not have a retail premisses but should you need to return something to us we will give you a UK returns address.
The address of our company registered office is:

4 Kentish Gardens, Royal Tunbridge Wells, Kent, TN2 5XU
Strictly no vistors or callers.
No stock is kept at this address, please do not send watches for service to this address.
Email us for service enquiries.

We have no showroom and do not meet clients in person unless there are special circumstances.
Existing customers, please email us before posting if you intend on returning a item.

We can offer a concienge service for special clients, including super fast delivery and even hand delivery to your home or business.

Company details:

time-design is owned by the Jones-Lopez Partnership.
EORI: GB014203187000

The address of our company registered office is:

4 Kentish Gardens, Royal Tunbridge Wells, Kent, TN2 5XU
Strictly no vistors or callers.
No stock is kept at this address, please do not send watches for service to this address.

Tel:

07827-446434

Email: sales@time-design.co.uk

Disclaimer: www.time-design is not liable for the content of external sites.
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